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FAQs > The FAQs on Ordering Art From My Website

The FAQs on Ordering Art From My Website


What is your shipping Policy?

Shipping times typically range from 3-9 business days. Just like for every other business, we ship as soon as possible, and there maybe unavoidable delays, Tracking information will be emailed to you as soon as available. Please inquire for overseas shipping rates based on size, weight, and destination.

What is your Policy on Returns/Exchanges/Refunds?

I want you to be delighted with your purchase and enjoy the custom photographs I offer. Each photo is custom printed exclusively for you, using fine art printing techniques. If you choose a frame and matte, those are also custom made for the photograph you selected. If you find there was a problem with printing, framing or damage in transit, please contact me through the contact page form here. I will do what is necessary to make it right. Be sure to include your order number and a brief description of what’s going on.

If you receive your print and it isn't at all what you expected, return it for a full refund. I am that confident that you will absolutely love the image you choose. I will ask why, so I can correct any problems for future customers. Otherwise, it's a "no questions asked" return policy. You have 14 days to decide, and if you don't like it, return it. I'll refund your money.

If your prints arrive damaged, please keep all packaging and contact me though this link with your order number for further instructions.

Can I Cancel My Order?

Maybe. Orders go into production as soon as possible after receipt. Please contact me at this link right away if you need to cancel your order.

Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

I want you to be happy and satisfied with your purchase. If you find there was a problem with printing, framing or damage in shipment, please let me know so corrective action can be taken. If you receive your print and it isn't what you expected, return it for a full refund. No questions asked. You have 14 days to decide, and if you don't like it, return it. I'll refund your money.

Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

I chose to use Bay Photo for all of my printing and framing needs. They offer the highest quality inks and paper with the closest attention to detail and accept higher definition photo files than most of their competitors. It all adds up to the absolute best product you or I could want. I think you will agree when you see the quality of their work - it is the best!

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!